Safe & Responsible Gaming

At dbg99 Responsible Gaming
Your Safety Is Our Commitment

When gaming crosses the line from entertainment to a problem, getting the right support is essential. dbg99 believes that responsible gaming isn't just a rule — it's a genuine commitment to every one of our members.

24/7
Support Available
100%
Safe Environment
18+
Age Verified
Responsible Gaming Checklist
  • Set Your Budget in Advance
  • Stick to Your Time Limits
  • Do not chase your losses
  • Do not play under the influence of alcohol or drugs
  • Don't treat gaming as a source of income
  • Take a Break or Get Help When You Need It
Contact Us for Support

Why Responsible Gaming Is Safe at dbg99

We believe gaming should be entertainment, not a burden. That's why dbg99 ensures a safe and controlled environment for every member.

Setting a Deposit Limit

You can set your own daily, weekly, or monthly deposit limits. Once a limit is set, it takes effect immediately. To increase a limit, a minimum waiting period of 7 days applies.

Session Time Limit

Decide how long you want to play. Once the set time is up, our system will automatically alert you and, if needed, end your session.

Cooling-Off Period

When you feel like you need a break, activate a cooling-off period of 24 hours to 6 weeks. During this time, no bets or deposits can be placed on your account.

Self-Exclusion

If you are finding it difficult to control your gaming, you can apply for a permanent self-exclusion of 6 months to 5 years. This decision cannot be reversed.

Loss Limit

Set a loss limit. Once you reach that amount, gaming will automatically pause to help you avoid significant financial harm.

24/7 Support Center

Our trained support team is available around the clock for any gaming-related concerns. Get help directly via live chat or email.

1. What is responsible gaming and why does it matter

Responsible gaming means treating gaming purely as a form of entertainment and not allowing it to negatively affect your personal, family, or financial life. At dbg99, we believe every player has the right to enjoy gaming in a safe and controlled environment.

The core principle of responsible gaming is simple: you control gaming, not the other way around. Gaming habits can quietly become problematic without you noticing. That's when having the right information, the right tools, and timely support makes all the difference.

As a licensed and regulated online gaming platform, dbg99 uses world-class tools and practices to ensure responsible gaming. Our goal is to provide every member with an enjoyable, safe, and healthy gaming experience.

Remember — gaming is for entertainment, not income. Never play with money you cannot afford to lose.

2. Signs of Problem Gaming

People don't always realize when their gaming habits are becoming a problem. Watch out for these signs and seek help if they apply to you:

  • You are spending more than your budget allows and finding it hard to stay in control.
  • You keep gaming to try to win back money you have lost (chasing losses).
  • You are hiding your gaming from family or friends.
  • You feel restless, anxious, or irritable when you're not gaming.
  • You are neglecting work, studies, or family responsibilities because of gaming.
  • You want to stop gaming but can't, or you've tried repeatedly and failed.
  • You are facing financial difficulties and placing bets with borrowed money.
If you notice 2 or more of the above signs in yourself, don't wait — reach out to our support team right away. Acknowledging the problem is the first step toward solving it.

3. dbg99 Protection Tools

Dbg99 gives every member full control over their own gaming experience. Our responsible gaming tools are easily accessible from your account settings:

Tool Name Effectiveness When Changes Can Be Made
Deposit Limit Daily / Weekly / Monthly Decreasing is instant; increasing requires 7 days
Session Time Limit 1 hour to 8 hours At Any Time
Loss Limit Daily / Weekly Decreasing is instant; increasing requires 7 days
Cooling-Off 24 hours to 6 weeks Automatically lifts when the period ends
Self-Exclusion 6 months to 5 years Cannot be cancelled before the period ends
Reality Check Alerts every 30 / 60 / 90 minutes At Any Time

4. How to Set Limits

Setting limits at dbg99 is simple and entirely in your hands. Just follow these steps:

  • Log in to your account.
  • Go to the "Responsible Gaming" option in the profile menu.
  • Choose the tools that suit you, such as deposit limits or session time limits.
  • Enter the amount or time and confirm.
  • The setting will take effect immediately and you will receive a confirmation message.
Tip: Review your gaming budget and time at the start of each month. Adjust your limits down if needed — that is the habit of a smart, responsible player.

5. Self-Exclusion Process

Self-exclusion is the strongest protection tool available and should be used when you feel that gaming is having a negative impact on your life and you are unable to stop on your own.

Steps to Self-Exclude:

  • Go to your account settings and select the "Self-Exclusion" option.
  • Choose your exclusion period — 6 months, 1 year, 3 years, or 5 years.
  • Confirm your decision. This action is irreversible.
  • Once the exclusion is active, your account will be locked.
  • Contact support to reactivate your account once the period has ended.
During self-exclusion, you will not be able to open a new account or take part in any promotions. Any attempt to open a new account during this period will be blocked immediately.

6. Protection of Minors

Dbg99 strictly enforces a policy against gaming by anyone under the age of 18. Age verification is carried out at registration, and any suspicious accounts are investigated.

If you have children or teenagers at home, take the following steps:

  • Use a password lock on your device.
  • Install parental control software on your browser.
  • Never enter your login details in front of children.
  • Always log out after using a gaming app or website.
  • Make your children aware of the risks of online gaming.
If you suspect a minor is using your account, contact our support team immediately. We will take swift action.

7. Where to Get Help

You are not alone in dealing with gaming problems. In addition to dbg99's own support, many professional organizations offer free assistance. Asking for help takes courage.

  • dbg99 Support: Reach us 24/7 via live chat or email.
  • Talk to family and friends: Talk openly with the people close to you.
  • Mental Health Specialist: Seek advice from a professional counselor if needed.
  • Gaming Addiction Helpline: Contact a mental health helpline in Bangladesh.

Responsible gaming is not just a personal choice — it is also our duty to our families and society. dbg99 is always here for you.

Smart Tools for Gaming Control

With these tools, you decide how much you play, how much you spend, and when to take a break.

Deposit Limit

Set your own daily, weekly, or monthly deposit limits — whatever works best for you.

Time Out

Take a gaming break of 24 hours to 6 weeks at any time.

Reality Check

Receive pop-up reminders at regular intervals to let you know how long you have been playing.

Self-Exclusion

Activate permanent self-exclusion for an extended break.

Responsible Gaming FAQs

Yes, all responsible gaming tools on dbg99 are completely free. Deposit limits, session time limits, cooling-off, loss limits, and self-exclusion — all available at no cost from your account settings.

Yes. When you activate self-exclusion, you will have the opportunity to withdraw any withdrawable balance remaining in your account. Contact the support team for more details.

Decreasing your deposit limit takes effect immediately. However, increasing a limit requires a minimum waiting period of 7 days. This policy exists to protect players.

A cooling-off period is a temporary break (24 hours to 6 weeks) that lifts automatically once it expires. Self-exclusion is a long-term measure (6 months to 5 years) and cannot be reversed before the period ends. Self-exclusion is recommended for serious cases.

No. The minimum age to register on dbg99 is 18. Age is verified at the time of registration, and any account found suspicious will be investigated and closed.

You can reach us anytime via dbg99's live chat or support email ([email protected]), available 24/7. You can also speak with family, friends, or a professional mental health specialist.

Play Responsibly,
Enjoy the Fun

Dbg99 is more than just a gaming platform — it's a safe, transparent, and responsible gaming community. Join today and enjoy peace of mind with our full suite of protection tools.

Safe Environment
SSL Encrypted & Licensed
24/7 Support
Always Here for You
Smart Tools
Full Control Is in Your Hands
18+ Verified
Minors Protected
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